Return and Refund Policy

Return & Refund Policy – E VEGETABLE BAZAAR

At E VEGETABLE BAZAAR, we are committed to delivering fresh, hygienic, and high-quality fruits, vegetables, dairy, dry fruits, and grocery items. As we deal primarily with perishable products, this Return & Refund Policy is designed to be fair, transparent, and time-bound.

By placing an order with us, customers agree to the terms outlined below.

📦 1. Return Policy

🥦 Perishable Items (Fresh Fruits & Vegetables)

Due to the perishable nature of fresh produce, returns are not accepted after delivery.
However, genuine quality issues will be addressed under the following conditions:

Items must be checked at the time of delivery
Any issue (damaged, spoiled, wrong item, or missing item) must be reported within 2 hours of delivery
Clear photo or video proof is mandatory

❌ Complaints raised after 2 hours, or without valid proof, will not be accepted.

🧊 Non-Perishable Items

(Dry fruits, dairy, packaged, frozen items)

Returns may be accepted only if:

The item is damaged, defective, expired, or incorrect
The issue is reported within 24 hours of delivery
The product is unused, in original packaging, and in resalable condition
Photo or video proof is provided

Approval is subject to inspection and verification.

💰 2. Refund Policy

✅ Perishable Items

Refund or replacement may be provided only after verification
Resolution may include:
- Replacement
- Partial refund
- Store credit

📌 The final resolution depends on product condition and stock availability.

🕒 No refunds will be issued after 2 hours of delivery.

✅ Non-Perishable Items

Refunds are processed after verification and approval
Refunds are credited to the original payment method
Processing time: 7–10 business days (bank-dependent)
Partial refunds may apply if only certain items are affected

❌ 3. Order Cancellation

Before Dispatch (till 3:30 PM):

Orders can be canceled
Prepaid orders will receive a full refund

After Dispatch:

Cancellations are not allowed
Orders are packed fresh and dispatched specifically per order

📝 4. How to Raise a Return / Refund Request

Please contact us within the applicable time limit with:

Order Number
Description of the issue
Clear photos or videos

📱 Phone / WhatsApp: 6260170426
📧 Email: evegetablesbazaar@gmail.com

Our team will review the request and respond promptly.

🚫 5. Not Covered Under This Policy

The following are not eligible for return or refund:

Complaints raised after the allowed time window
Issues due to improper storage after delivery
Taste or size preferences (natural variation in fresh produce)
Used, consumed, or tampered products
Bulk or custom orders marked as final sale
Requests without valid photo/video proof

💚 Our Commitment to Customers

We are a local, family-run business that values long-term trust over short-term gains.
If something goes wrong, we promise a fair, honest, and timely resolution, strictly within policy guidelines.

📞 Customer Support

📱 Phone / WhatsApp: 6260170426
📧 Email: evegetablesbazaar@gmail.com
🕘 Support Hours: 8:00 AM – 9:00 PM (All Days)

E VEGETABLE BAZAAR
Fresh • Honest • Local — Delivered with Care