Refund Policy

🧾 Return & Refund Policy

At E-Vegetable Bazaar, we aim to deliver farm-fresh, quality produce to your doorstep every day. While we take great care in sourcing and delivering your order, we understand that issues can sometimes arise. Our Return & Refund Policy is designed to resolve problems fairly, quickly, and respectfully — while protecting the freshness standard we’re known for.

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📦 Return Policy

1. Perishable Items (Fruits & Vegetables)

Due to the short shelf life of fresh produce, we do not accept returns once the order has been delivered. However, we are committed to resolving genuine concerns:

Please check your items at the time of delivery.

If anything is damaged, spoiled, or not as ordered, inform the delivery executive immediately or contact us within 2 hours of delivery.

Photo/video proof is mandatory for complaints.

🔴 Returns without visual proof or made after 2 hours will not be accepted.

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🧊 2. Non-Perishable Items

(Examples: Packaged goods, dry fruits, frozen items, dairy)

Returns are accepted if:

The item is damaged, defective, expired.

The issue is reported within 24 hours of delivery.

The product is unused, in original packaging, and in the same condition as received.

📸 Clear images/videos must be sent within 24 hours to validate your claim.

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💰 Refund Policy

We offer refunds or replacements under the following conditions:

✅ 1. Perishable Items

Refund or replacement is possible if the product was delivered in spoiled or unacceptable condition, and reported within 2 hours.

We may offer store credit, partial refund, or a replacement based on stock availability and severity of the issue.

🕒 No refund will be issued if the issue is reported after 2 hours or if no evidence is provided.

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✅ 2. Non-Perishable Items

Refund is processed after review and approval of the return request.

Once approved, refunds are issued within 7–10 business days to the original payment method.

📌 Refunds may be partial if only part of the order is faulty.

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❌ 3. Order Cancellations

Before Dispatch: Orders can be canceled anytime before dispatch. Prepaid orders will be fully refunded.

After Dispatch: No cancellations are allowed once the order is out for delivery, as produce is packed fresh per order.

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📝 How to Raise a Return or Refund Request

If you face any issue, follow these simple steps:

1. Reach us immediately within the allowed time:

📞 Phone: 6260170426

📧 Email: evegetablesbazaar@gmail.com

2. Mention:

Your order number

A brief description of the issue

Photos/videos showing the problem

3. Our support team will review and respond with next steps for return, refund, or replacement.

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🚫 What Not Covered

Claims raised after the allowed time window (2 hours for fresh items, 24 hours for others).

Items used, refrigerated improperly, or stored beyond recommended time.

Taste-based complaints for fruits/vegetables (as taste can vary seasonally).

Custom or bulk orders marked as final sale.

Situations without valid evidence (photo/video).

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😊 Customer Satisfaction Promise

We’re a local, family-run business — and we take pride in treating customers like family. If something doesn’t meet your expectations, please tell us. We’ll do our best to resolve it honestly and quickly.

📞 Helpline: 6260170426

📧 Email: evegetablesbazaar@gmail.com

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