Payment Policy

Payment Policy – E VEGETABLE BAZAAR

Secure & Simple Payments

At E VEGETABLE BAZAAR, we strive to provide a safe, transparent, and convenient payment experience for all customers ordering through our website, Android app, or WhatsApp.

✅ 1. Accepted Payment Methods

We accept the following payment options:

🔹 Online Payments (Recommended)

All online payments are securely processed via Razorpay.

Accepted modes include:

UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
Credit Cards / Debit Cards (Visa, MasterCard, RuPay, American Express)
Net Banking
Supported digital wallets

💡 Online payments are processed instantly at checkout on our website or Android app.

🚚 Pay on Delivery (Cash / UPI)

Customers may pay via Cash or UPI at the time of delivery
Please keep exact cash or an active UPI app ready
Pay on Delivery is available only in eligible delivery areas and may be restricted at our discretion

📌 We reserve the right to disable Cash on Delivery for specific locations, order values, or customers if required.

🧾 2. Payment Process & Order Confirmation

Prepaid Orders:
Payment must be completed during checkout for the order to be confirmed

UPI / Cash at Delivery:
Full order amount is payable at the time of delivery

Once payment is successfully completed, order confirmation is shared via WhatsApp, SMS, or Email.

🔐 3. Payment Security

All online transactions are processed through Razorpay, a PCI-DSS compliant payment gateway
Secure SSL encryption is used for all transactions
E VEGETABLE BAZAAR does not store customer card, UPI, or banking details on its servers

Your payment information remains private and secure at all times.

⚠️ 4. Failed or Incomplete Transactions

If a payment fails, the order will not be confirmed
Customers are requested to retry using a different payment method

If an amount is debited but the order is not confirmed:

The amount is usually auto-refunded by the bank/payment gateway within 24–72 hours
Refund timelines depend on the customer’s bank or payment provider

📞 For assistance, please contact our support team.

🔄 5. Refunds & Cancellations

🔹 Before Dispatch

Orders can be canceled before dispatch (as per our delivery cut-off rules)
For prepaid orders, refunds are processed to the original payment method
Refund processing time: 7–10 business days (bank dependent)

🔹 After Dispatch

Orders cannot be canceled once out for delivery

📌 For issues related to missing, damaged, or spoiled items, please refer to our Return & Refund Policy.

📞 6. Customer Support

For any payment-related queries or assistance, contact us at:

📱 Phone / WhatsApp: 6260170426
📧 Email: evegetablesbazaar@gmail.com
🕘 Support Hours: 8:00 AM – 9:00 PM (All Days)

🛡️ 7. Legal & Compliance

We comply with applicable RBI guidelines, digital payment regulations, and consumer protection laws
No additional charges are applied for UPI or online payments
Any payment disputes or chargebacks are handled fairly and transparently

🔗 Related Policies

Terms & Conditions
Return & Refund Policy
Privacy Policy

E VEGETABLE BAZAAR
Fresh • Honest • Local — Delivered with Care